Stuck? We Can Help
Our Solutions team isn’t just here to help you master Periscope Data, we are here to help you write better SQL and visualize your data.
No matter what question you might have — whether it’s about SQL, product features, backend heuristics or account details — we can help you.
“Solutions was very responsive, friendly, and most importantly, knowledgeable. I believe that Periscope's support team is one of the main reason why our company loves the product. Keep it up!”
“We’ve decided to move all of our data analytics to Periscope and I attribute that decision to the customer support we got from the Solutions team.”
“Fantastic response and great turnaround time. Love the way Solutions always has answers and it’s always a pleasure to talk to them.”
Your Success Is Our Success
We’re committed to help resolve every single issue quickly, while providing a great overall experience.
For us, customer support is an ongoing relationship with our customers that focuses on making sure you get the most value out of Periscope possible.
Five-Second Response Time
We don’t use robots, we don’t use automated messaging. When you reach out, it’s our live solutions engineers on the other side.
We are immediately available on weekdays between 7 a.m. and 5 p.m. PST. We also make sure to follow up on overnight emails as soon as we can.
“By a wide margin, Periscope has the best support system I’ve ever dealt with!”
Application Development Manager, TIGroup
“Solutions has been extremely helpful and great at problem solving. I threw some interesting curves during our session and they handled every one of them 100%. This support has been second to none.”
“Solutions not only helped me construct the query, they also provided great explanations and resources to further my understanding. Keep up the great work!”