Update: “Your Data Team Should Be Your Company's Conscience” — Forbes Technology Council
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We’re Here for You

As Periscope Data customers, you’re only one click and 5 seconds away from the expertise of our award-winning Solutions team. When you reach out, you’re communicating directly with a team of data-loving product experts, not getting canned responses from a script.

Stuck? We Can Help

Our Solutions team isn’t just here to help you master Periscope Data, we are here to help you write better SQL and visualize your data.

No matter what question you might have — whether it’s about SQL, product features, backend heuristics or account details — we can help you.

Solutions was very responsive, friendly, and most importantly, knowledgeable. I believe that Periscope's support team is one of the main reason why our company loves the product. Keep it up!”

Seif Reda
Analyst, Triomphe-Marketing

“We’ve decided to move all of our data analytics to Periscope and I attribute that decision to the customer support we got from the Solutions team.”

David Joo
CTO, Knowre

Fantastic response and great turnaround time. Love the way Solutions always has answers and it’s always a pleasure to talk to them.”

Raghu Kashyap
Co-Founder/CTO, Intentwise

Your Success Is Our Success

We’re committed to help resolve every single issue quickly, while providing a great overall experience. 

For us, customer support is an ongoing relationship with our customers that focuses on making sure you get the most value out of Periscope possible.

Five-Second Response Time

We don’t use robots, we don’t use automated messaging. When you reach out, it’s our live solutions engineers on the other side.

We are immediately available on weekdays between 7 a.m. and 5 p.m. PST. We also make sure to follow up on overnight emails as soon as we can.

“By a wide margin, Periscope has the best support system I’ve ever dealt with!

Pablo Jaramillo
Application Development Manager, TIGroup

Solutions has been extremely helpful and great at problem solving. I threw some interesting curves during our session and they handled every one of them 100%. This support has been second to none.”

Analyst
Software

“Solutions not only helped me construct the query, they also provided great explanations and resources to further my understanding. Keep up the great work!”

Andrew Shin
CTO, GOAT
Stevie Awards Silver Winner for
Customer Service Department of the Year
Customer Service Team of the Year for Operations
Gold Winner

Highlighted Profiles From The Team

Our friendly, helpful solutions engineers become part of your team! Get to know two of our senior members from beyond the chat window.

Charlotte Campbell

Senior Solutions Engineer
SQL Query Fairy

Charlotte grew up in the cold winters of Chicago and is thrilled to be in sunny San Francisco with Periscope Data! She graduated from the University of Michigan with a double major in theater and computer engineering and is Periscope’s very own karaoke star (wait till you hear her sing “Wannabe” by the Spice Girls). 

Before Periscope, she worked as a senior consultant helping to customize, configure and implement software for enterprise companies. She then joined Periscope because she was looking for a more tight-knit team in her work environment. When she’s not writing SQL queries, she enjoys making crafts and attending cosplay conventions (sometimes dressed as a fairy!).

Andreas Djokic

Senior Solutions Engineer
Half-Croatian/Half-Japanese Typing Champion

Born and raised in LA, Andreas graduated from UCSD with a Computer Science degree and moved to San Francisco to chase his startup dreams with Frenvu. He then joined Periscope to help make writing SQL fun and easy to learn.

In his free time, he enjoys reading, playing video games and browsing Netflix but not actually watching anything. At Periscope, he’s infamous for his typing speed (over 110 wpm) and his Pulitzer-Prize-winning emails (just try sending him a message!). He’s also a star player on Periscope’s intramural hockey team.